Shipping policy
Thank you for shopping with us at Serenity Bay Creative! We're committed to providing you with a seamless shopping experience, including fast and reliable shipping.
Shipping Times
Orders are typically processed, manufactured (cut out, painted, glued etc.) and then shipped within 14 business days of receiving your order. Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Shipping times may vary depending on your location and the shipping method selected at checkout. Estimated delivery times are as follows:
- Standard Shipping: 2-8 business days
- Express Shipping: 2-4 business days
Please note that delivery times are estimates only and may be subject to delays beyond our control, such as customs processing or unforeseen weather events.
Shipping Rates
Shipping rates are calculated at checkout based on the weight of your order and your delivery location. We offer competitive shipping rates for both domestic and international orders.
International Shipping
We ship to select international destinations. International shipping rates and delivery times vary depending on the destination country. Please note that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track the status of your order using the provided tracking number on our website or through the carrier's website.
Contact Us
If you have any questions about our shipping policy or need assistance with your order, please don't hesitate to contact us at Serenity Bay Creative Email. Our customer service team is here to help!